Terms & Conditions

Introduction

Welcome to Tamtini. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and using the services we provide.

Throughout these terms, “Tamtini,” “we,” “us,” and “our” refer to Tamtini. “You” and “your” refer to any person visiting our website, creating an account, or purchasing our products.

By accessing our website or placing an order, you agree to these Terms & Conditions and any policies referenced here, including our Shipping Policy and Return Policy. If you do not agree with these terms, please discontinue use of our website.

Products and Descriptions

Tamtini offers drinkware products, including cups and mugs, glass cups, and thermo flasks. We make reasonable efforts to present product descriptions, images, colors, dimensions, and other details as accurately as possible.

Actual product colors and appearances may vary slightly depending on your screen settings, lighting conditions, and device display. Please review the product description, specifications, and care instructions before placing an order.

We reserve the right to update product descriptions, correct errors, change product availability, or discontinue products at any time without prior notice, subject to applicable law.

Orders and Acceptance

When you place an order through our website, you agree to provide accurate, complete, and current information, including your contact details, shipping address, and payment information.

After submitting an order, you may receive an order confirmation email. This email acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or refuse an order where permitted by law, including in cases involving inaccurate information, suspected fraudulent activity, pricing or listing errors, product unavailability, or other legitimate operational reasons.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the amount paid for the canceled order.

Prices and Payments

All product prices and applicable charges will be displayed on our website or at checkout. Prices, promotions, and product availability may change without prior notice, but changes will not retroactively alter an order that has already been accepted, except where permitted by law.

You are responsible for reviewing your order total, shipping fees, and other charges displayed at checkout before completing your purchase.

Payments must be completed using the payment methods available on our website. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

If a payment cannot be authorized or processed, we may be unable to fulfill the order until the payment issue is resolved.

Shipping and Delivery

We process and ship orders according to our Shipping Policy. Processing times and estimated delivery windows are provided for guidance and may vary depending on the destination, carrier, customs procedures, holidays, and other circumstances.

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please get in touch with us as soon as possible. We cannot guarantee address changes after an order has been processed or dispatched.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise, subject to applicable consumer protection laws.

For more information about processing times, shipping destinations, carriers, tracking, and shipping fees, please refer to our Shipping Policy.

Returns and Refunds

Eligible returns are handled in accordance with our Return Policy. Customers generally have 30 days from the delivery date to contact us and initiate a return request.

Returned items must meet the applicable eligibility requirements, and customers should obtain return instructions before shipping products back to us.

Refunds for approved returns will generally be issued to the original payment method. Return shipping costs and the treatment of original shipping fees are subject to our Return Policy and applicable law.

If an item arrives damaged, defective, or incorrect, please get in touch with us with your order number and relevant photos so we can review the issue and determine the appropriate resolution.

Nothing in these terms limits any mandatory rights you may have under applicable consumer protection laws.

Product Use and Care

Our products are intended to be used according to their descriptions and any accompanying care or safety instructions.

Before using a cup, mug, glass cup, or thermo flask, please review the product-specific information regarding cleaning, temperature suitability, handling, and other relevant usage requirements.

Handle glass products with care to reduce the risk of breakage. Do not continue using a product if it is cracked, broken, or otherwise damaged.

Unless the product description expressly states otherwise, do not assume that a product is suitable for microwave use, dishwasher use, freezing, or use with boiling liquids. Please follow the instructions provided for the specific item.

You are responsible for using and maintaining products in accordance with their stated instructions and for taking reasonable care when handling drinkware.

Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our services.

You must not attempt to gain unauthorized access to our website, interfere with its functionality, introduce malicious code, misuse our checkout process, or engage in fraudulent or deceptive activities.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website security, or legal rights, subject to applicable law.

Intellectual Property

Unless otherwise indicated, the content on this website, including text, product photographs, graphics, logos, page layouts, and other materials, is owned by or used lawfully by Tamtini and is protected by applicable intellectual property laws.

You may browse and use our website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

Third-Party Services and Links

Our website may include links to third-party websites or use third-party services, such as payment processors, shipping providers, and website analytics tools.

These third parties may operate under their own terms and privacy policies. We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices.

Your use of third-party services may be subject to the terms and conditions established by those providers.

Privacy

We collect and process personal information as described in our Privacy Policy. This information may be used to process orders, arrange deliveries, respond to inquiries, prevent fraud, and provide other services associated with your shopping experience.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further information about the types of information we collect, how we use it, and the choices available to you.

Limitation of Liability

To the extent permitted by applicable law, Tamtini will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products where such exclusions are legally permitted.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights and any liability that must be retained under applicable law.

Our website and services are provided subject to applicable legal requirements. We do not guarantee that website access will always be uninterrupted, error-free, or continuously available.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website, your violation of these Terms & Conditions, or your infringement of another party’s rights.

This section does not apply to the extent that the relevant loss or liability results from our own acts or omissions or where such responsibility cannot legally be transferred to you.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, or legal obligations.

The revised version will be posted on this page with an updated effective date where appropriate. Changes will take effect as stated in the revised terms or as otherwise required by law.

Your continued use of our website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by applicable law. We encourage you to review this page periodically.

Governing Law

These Terms & Conditions will be interpreted in accordance with applicable laws. Any determination of governing law or jurisdiction will be subject to mandatory consumer protection rules and other legal requirements that apply to your transaction.

Nothing in this section deprives consumers of protections that cannot lawfully be waived under the laws applicable to them.